I was starting another blog post, one that has an actual topic, but while I was researching something, I got distracted by a post on a forum. Names changed to protect...well, me, since I don't want to be dragged into anything. :-p But those of you who keep up with big stores will be able to figure it out anyway.
Someone in SL purchased a skin from A-Big-Name-Store but didn't receive it, which happens sometimes with SL issues. Well, of course for a $1400L skin [approx. US $5.50], you would think that the buyer could get some customer service. She had the transaction information ready and of course it could be checked with the seller's information. But guess what she found in the profiles of the designers?
"-No longer taking responsibility for missing purchases. Please contact Linden Labs for support when this happens.
-Do not send me notecards please.
-Do not IM me.
I think that deserves the "What The Hell?" award of the day.
I understand that this store took a hit by the skin rippers. I've seen many men wearing one of their skins. But is that any excuse to deny customer service to their paying customers? And how do they expect to keep customers if people who go to pay their high prices can't expect even just basic service?
This falls under the category of "Don't Forget Who Made You." They would not be able to afford their land and their classified ad that runs about US $500.00 a week if not for the people in SL that pay, and continue to pay, their prices.
It is, of course, completely up to the designers on what their service policies are. I can understand no refunds or exchanges on non-transferable items. But to deny a customer the right to get what they've paid for is unacceptable in my eyes, and I am blown away by their lack of respect for the very people who pay them. The word is out that they're also designing under a different brand now. Well, you can bet that I won't be spending my $L at either store.
Now that my 2 cents are done with, I need a nap. I'm going out tonight for dinner and I don't want to fall asleep in my plate.